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Common purchase queries answered
Orders and Shipping
We aim to deliver all ‘in stock’ orders in 1 – 14 days. Our current average is 4/5-day delivery.
We like to offer you the chance to buy furniture before it arrives into our warehouse. Any pre-order furniture will have a date to show you when it is due to arrive with us. We then need to dispatch it to you.
We have two delivery methods, the first being using our own vehicles and the second is using a pallet delivery network.
Depending on your location we will choose the best option. If the furniture is delivered in our own vehicle it will be carried to the front of your property. We are unable to take your furniture any further and it will be left fully packaged.
If the furniture is sent via pallet network your furniture will arrive securely fastened to a pallet to ensure the furniture arrives in perfect condition. Please note we do request that the furniture is removed from the pallet (handball), however this cannot be guaranteed. The pallet can only be taken as far as possible on hard ground and will not be able to be taken up gravel driveways.
Please be ready to either store your furniture or move your furniture into position on the day.
We keep you updated all the way. We send you an update at each stage of the order/delivery process. Four updates in total. We let you know ; your order has been received, your order is being picked and packed, your order has been collected by our courier and finally you will receive a call from the courier to arrange the delivery day and time with you.
No ! We use a fully secure payment provider. We never store your card information and your payment is fully encrypted.
We deliver to mainland UK free of charge apart from postcodes : AB, DD, FK, IV, KA, KW, KY, PA, PH, PO30-PO41 and recently Northern Ireland. These postcodes will most likley incur an additional fee.
Yes, we have delivered to the Channel Islands and Mainland Europe – Just ask.
Normally there is a very minimal amount of assembly. Sections of furniture are normally individually packaged.
If you need to swap an item
Returns and Exchanges
We have an easy returns policy. If you have received your furniture but decided you no longer would like it, providing the furniture is unused, unbuilt and in its original packaging we will arrange the return for you via courier. Please note you will incur a return delivery fee.
Sorry ! This is very unlikely to happen but if it has we will rectify the issue ASAP. We will arrange a swap with a new piece of furniture making the process as easy as possible. Please click here to get in touch.
Click Here. You can either send an email, live chat with us or request a call back.
Please click here to get in touch with us to let us know, so we can amend the address for you.
We will try our best to change an order for you but it cannot be guaranteed as we may have already processed the delivery. Please do get in touch.