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SHOWROOM CLOSED – Reopening for the 2021 season in the new year

Returns and Refunds

Can I change my order after it has been placed ?

Unfortunately once your order has been placed we cannot guarantee that we would be able to change your order. We can try to amend your order, please contact us via email or chat to inform us of any alterations.

Can I cancel my order ?

Yes, providing the products have not been dispatched to you. If you would like to cancel please contact us via email and we will process the cancellation and refund for you.

If the products are already on their way to you please just refuse the delivery and they will be returned back to us. Once they arrive back to us we can start to process your refund.

Can I return my product?

Yes, providing you are returning the item in an unused and unbuilt condition and that the original packaging is intact and returned with the product. We try to make this process as easy as possible for you and use a courier to collect the item from you. You will be subject to the cost of the collection but provided the item is in order on arrival with us you will receive a full refund for your initial purchase price.

My item is damaged on arrival , what do I do ?

Sorry ! We will get this rectified ASAP. We make this process as easy as possible using a courier to deliver your new item at the same time as collection your faulty item. Please click here to head to our returns page, if you fill out your details and if possible include some pictures we will have your new item with you as fast as possible.

I have been sent the wrong item?

Sorry ! This very rarely occurs but when it does we rectify this situation ASAP. Please click here to notify us of the issue, and we will collect your incorrect product and deliver the product you purchased ASAP.

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